How do you ensure quality and accuracy?

OSP maintains ISO 9001-supported processes and a commitment to continuous improvement, ensuring every asset is visually consistent, compliant, and accurate from briefing through to final delivery.

Can you work alongside other agencies or in-house teams?

Absolutely. We're used to working within multi-agency environments or as an extension of in-house marketing, comms, or events teams. We adapt our role to fit what's already in place.

ABOUT OSP

Good ideas are only the beginning.

Q: Who will manage our projects day to day?

At OSP, you'll have a dedicated day-to-day contact who understands your brand, objectives and ways of working — not a rotating team or junior traffic manager. Depending on the project, this may be a Senior Account Manager, Account Manager or senior creative lead. Our structure is deliberately hands-on. Senior team members stay actively involved throughout projects, from briefing and planning through to creative development, approvals and delivery. Clients value having direct access to experienced people who can make decisions quickly and provide clear answers without layers of account handling.

Q: How does OSP manage projects and keep everything on track?

OSP uses structured project management processes supported by ISO 9001 certification to ensure quality, consistency and accountability throughout project delivery.

Q: Can you handle fast turnarounds and urgent projects?

Yes, OSP's experienced team is equipped to handle urgent projects and fast turnarounds while maintaining quality standards and ensuring seamless continuity even when timelines shift.

We're here to make them happen.

We're an independent, owner-managed creative agency based in Chepstow, with roots going back to 1993. Today, we're a close-knit team of thinkers, designers and project specialists creating campaigns, brands, digital experiences, learning and more for organisations working with complex subjects.

We bring the experience to handle demanding briefs and the enthusiasm to get involved in the details. No disappearing behind layers of account management. Just people who know your project and care about getting it right.

SINCE 1993

30+ Years

Creating smart, effective communications for organisations working across Health & Life Sciences and STEM, Society & Sustainability.

OUR APPROACH

Good people. Good thinking.
Good work.

We like straightforward conversations, thoughtful creative and projects that run smoothly. Here's what that looks like in practice.

We listen before we leap.

First, we get to know the brief, the audience and the details that matter. The more we understand, the better the creative.

We keep things moving.

You'll work directly with experienced people who stay involved, make decisions and keep everyone in the loop.

We care about the finish.

From accuracy and approvals to the final artwork or digital build, we pay attention to the details that make the difference.

WHAT WE MAKE

Big ideas. Small details. Plenty in between.

Some clients need the whole creative journey. Others need an experienced pair of hands for one part of it. We're happy doing both.

Exhibition Stand Design & Production

Events and Conferences for Business Audiences

Brand Strategy, Identity & Messaging

Campaigns & Communications

Animations, Video & Digital Content

Learning Tools & Training Content

EXPERIENCE & CREDENTIALS

Creative thinking. Serious know-how.

We're creative people, but we know that when the subject is important, the details matter just as much as the big idea.

Quality built in.

With 20 years of ISO 9001-certified quality management, we bring established processes, careful checks and clear accountability to our work.

We know the rules.

Our experience includes pharmaceutical and regulated communications, with ABPI and EFPIA training and practical knowledge of complex approval processes.

Beyond our doorstep.

From international exhibitions and filming to multilingual artwork and European project coordination, we're used to making things happen across borders.

In it for the long haul.

We build lasting working relationships, getting to know your brand, your people and your processes so we can become an even more useful part of your team.

THE PEOPLE BEHIND OSP

Meet the people who make it happen.

A close-knit bunch of thinkers, makers, organisers and problem-solvers. Different strengths, one shared determination to do good work.

Vikki Byrne (MCIM)

Owner & Creative Director

With more than 25 years' experience, Vikki leads creative thinking and delivery, bringing ideas to life across campaigns, print, digital and exhibitions.

Lisa Rennison (AIoL)

Managing Director

Lisa keeps the business and its projects running smoothly, looking after finance, contracts, quality processes and the important details behind delivery.

Clare Abbott

Studio Manager & Senior Designer

Our calm-in-a-crisis studio lead. Clare keeps the creative consistent, accurate and on point, from exhibition graphics to digital learning.

Becky Quick (MCIM)

Brand Strategist & Senior Designer

Becky brings brand thinking and design together, turning ideas into clear identities, messages and creative that work across channels.

Vanessa Haynes

Senior Account Manager

The engine behind smooth delivery. Vanessa keeps timelines, budgets, suppliers and complex approval workflows moving — with Wrike skills to match.

Jo Share

Account Manager

Organiser, proofreader, plate-spinner and deadline-wrangler. Jo keeps resourcing, admin and the all-important details under control, even when plans change.

General FAQs

You can find service specific FAQ's on the relevant service pages.

01

Who will manage our projects day to day?

You will have a dedicated day-to-day contact who understands your brand, objectives and ways of working. Our structure is deliberately hands-on, with senior team members actively involved from briefing and planning through to creative development, approvals and delivery. You can talk directly to experienced people who understand the work and can make decisions quickly.

02

How does OSP manage projects and keep everything on track?

We use a structured workflow in Wrike to manage scopes, timelines, approvals, feedback, budgets and resource planning. Deliverables move through defined stages with clear responsibilities and version control. Because account, creative, production and QA work closely together, issues are surfaced early rather than being discovered at the end of a project.

03

Do we need to come to OSP with a fully developed brief?

No. You can bring us a detailed specification, an early idea or simply the business problem you need to solve. We will ask questions, challenge assumptions and help rationalise the brief before recommending deliverables. That often prevents teams from commissioning work they do not actually need.

04

Can you handle fast turnarounds and urgent projects?

Absolutely. We regularly work within multi-agency environments and as an extension of internal marketing, communications, events and learning teams. We adapt our role to what is already in place, from leading a project to providing specialist creative or production support, and agree responsibilities early to avoid duplication.

05

What makes OSP different from a larger creative agency?

OSP combines 30 years of experience with a deliberately hands-on approach. Clients have direct access to experienced team members who take ownership, challenge briefs and look for the simplest, most effective solution. We’re commercially minded too — we look for ways to make budgets work harder rather than maximise deliverables. And because we genuinely care about the work and the outcome, we take accountability for getting things right.

Got something in mind?

A fully formed brief, the beginnings of an idea or something complicated that needs untangling — we'd love to hear about it.

Let's talk

A creative team that gets stuck in.