Accessibility Statement

Overview

We want as many people as possible to be able to use this website. This means you should be able to:

  • Change colours, contrast levels and fonts using your browser or device settings
  • Zoom in up to 200–300% without the text becoming difficult to read
  • Navigate most of the website using a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the latest versions of commonly used screen readers)

This accessibility statement applies to: helloosp.webflow.io

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Compliance Status

We aim to make our website accessible and usable for the widest possible audience. We work towards meeting the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA as our target standard.

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How Accessible This Website Is

We have designed this website to be accessible, but some parts of the site may not yet be fully accessible.

If you find any issues not listed on this page, or think we’re not meeting accessibility requirements, please contact us (details below).

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Known Accessibility Limitations

We are aware that some content may not be fully accessible, for example:

  • Some images or graphics may not yet have sufficiently descriptive alternative text
  • Some colour combinations may not meet contrast requirements in all situations
  • Some PDFs or downloaded documents (if used on the site) may not be fully accessible to screen reader software
  • Some third-party content or embedded tools (if present) may not fully support keyboard navigation or screen readers

We will prioritise fixes based on severity and user impact.

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Feedback and Contact Information

If you need information on this website in a different format (such as accessible PDF, large print, easy read or audio), or if you want to report an accessibility issue, contact us:

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Email: Action@HelloOSP.com
Telephone: +44 (0) 1291 636300

When you contact us, please include:

  • The web address (URL) of the page
  • What the problem is
  • What assistive technology you are using (if relevant)
  • What format you need (if requesting an alternative format)

We’ll respond as soon as possible and aim to provide a helpful resolution within a reasonable timeframe.

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Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for advice and support about accessibility and discrimination. (This is the route commonly used for accessibility-related concerns under the Equality Act.)

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Technical Information About This Website’s Accessibility

We are committed to making our website accessible in line with the Equality Act 2010 requirement to make reasonable adjustments for disabled users, and we use recognised accessibility standards (WCAG) to guide improvements.

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What We’re Doing to Improve Accessibility

We are continuing to improve accessibility across the site, including:

  • Reviewing templates and components used in Webflow for semantic structure and keyboard navigation
  • Improving image alternative text and link clarity
  • Checking colour contrast and focus states
  • Testing with keyboard-only navigation and common screen readers

Preparation of This Accessibility Statement

This statement was prepared on: 6 February 2026
It will be reviewed at least annually and whenever major website changes are made